Frequently Asked Questions (FAQs)

We are an online-based business operating from Montego Bay, Jamaica. At this time, we do not have a physical in-store location. All orders and inquiries are handled online

Yes, we offer both local and international shipping. Shipping costs and delivery timelines will vary based on location.

Yes. International orders may be subject to customs duties, import taxes, or additional fees determined by your country’s customs office. These charges are not included in your purchase price or shipping cost.

For local customers, we accept payment via online bank transfer.

For international customers, we accept Western Union transfers. Payments can be made conveniently through the Western Union app, available in your device’s app store.

Please note that proof of payment is required to confirm and secure your order.

Production time varies based on the design and order volume. The estimated delivery date / standard turnaround time (one dress) is noted under each dress

Yes, rush/ expedite orders may be accommodated depending on availability and will incur an additional fee. Please contact us before placing order.

You’ll receive a notification via email or WhatsApp once your order is completed and ready for delivery or pickup.

Customers are responsible for submitting accurate measurements. We are not liable for size discrepancies resulting from incorrect measurements provided.

Alterations may be possible at an additional cost, depending on the situation. Customers must notify us within 48 hours of receiving the item and provide clear photos or a 360 degree video of the garment being worn.